Facing
business challenges together
Using
co-operation and communication to improve performance
As
someone who is both an adventurer and a management consultant,
my particular interest is in the parallels which can
be drawn between humans co-operating and communicating
in the workplace and at the other extreme, facing the
rigours of an arctic adventure or a round the world
sailing challenge.
Only
a few short years ago, my knowledge of this was restricted
to the former scenario. Then, I was the epitome of 'ordinary'
- an unexceptional middle-aged, single parent working
at Oxford University. However, I had a dream, a lifelong
ambition to travel which was to lead me, as an alarmingly
novice sailor, to join - and complete - the 2000 BT
Global Challenge Round the World Yacht Race.
On
my return, tired but triumphant, I immediately flew
to Canada to trek the West Coast Trail, one of the world's
ten toughest trails, followed in March 2003 by a dog-sledding
expedition in the Arctic and - just three weeks later
- crewing LogicaCMG the winning yacht in the Round Britain
& Ireland Challenge.
My
latest adventure was in April 2005 when I returned to
the Arctic on The Nordkapp Expedition, dog-sledding
a distance of 600k to the northernmost point of Europe,
a trail that had never been done before.
So
what I have learned from all of this that now shapes
my approach to helping businesses improve performance
in the workplace? There are six particularly valuable
lessons that I repeatedly use in working with businesses
and you may wish to consider how they apply in your
workplace:
Share
a vision and a strategy
Maximum
motivation is generated by each individual team member
clearly identifying what it means to them to be involved
in a project - whether individually or as part of a
team challenge. They need to be able to visualize and
feel what success will feel like when they have achieved
their goal.
For
example, what will it feel like to achieve something
no-one has ever done before, or something where everything
is against you, yet you still succeed? In business,
few challenges are dangerous or life-threatening, but
the sense of achievement, of pulling together can, in
itself, be just as motivating in ensuring everyone gives
of their best to achieve their goal.
Set
SMART objectives
To
get anywhere or achieve anything you need to be clear
about your destination, exactly what you want to achieve
and in what timescale. Clear, well thought-out, realistic
objectives will ensure that you are all pulling in the
same direction and have a shared determination to achieve
your goals.
Whether
you want to have a safe circum-navigation of the world,
want to be first across the finish line, want to avoid
black bears and cougars and reach the end of a trek
. or want to achieve that seemingly impossible production
schedule or sales target, or find a much more effective
way of generating new business - it's all exactly the
same process.
Concentrate
on team-working
You
won't achieve anything if people are duplicating effort
and overlooking some vital tasks. Delegate and share
specific responsibilities at the outset and trust that
each team member will carry out their part and value
the contribution that they give. Everyone's job from
the highest to the low is just as important.
A
novice sailor on watch may see where a sail is catching
because they are coming to the job with fresh eyes;
if you are trekking someone has to collect every last
piece of rubbish otherwise the wilderness will eventually
be destroyed, on a dog-sledding expedition you have
to attend to the dogs as well as the humans. At work,
the most junior employee's role can be crucial to the
overall outcome of a project, and any one support function
if overlooked or undervalued can lead to failure or
problems with quality and customer satisfaction further
down the line.
Ensure
that you have a great leader
A
leader does not necessarily have to possess all the
skills needed for a successful outcome; he or she can
surround themselves with people who can provide them.
Their role is to lead and inspire others. True leaders
create teams with higher morale and greater productivity
by helping individuals to share a dream, achieve their
personal goals and improve their individual skills.
Similarly,
at work, leaders can help get the best from employees
by encouraging them to constantly improve their personal
best, providing focus, helping them see the 'bigger
picture' to which they contribute, and ensuring they
work effectively with their colleagues as part of a
team.
Communicate
and cooperate
When
working in any team environment, it is vital that communication
is open and honest otherwise slights, small resentments
and upsets can create major breakdowns. When things
go wrong as they are bound to in any project, any lack
of communication or co-operation needs to be addressed
immediately so that the team can understand what is
happening, get back on course and function properly.
Remember though that communication is a shared, two-way
process - information given doesn't necessarily mean
information received, you need to ensure that understanding
and agreement has also taken place.
Good
communication is just as critical at work as it is on
a trek or race. Colleagues can save time, reduce duplication
of effort and misunderstandings, and motivate and encourage
each other - all through talking to each other in the
right way at the right time! If two people who don't
normally get on have to co-operate with each other then
good communication and negotiation can generate a way
that they can work together to achieve the common goal.
Monitor
progress and measure performance
When
approaching any project, break down it wherever possible
into bite-size pieces; that way the enormity of the
goal is reduced into manageable parts. As each part
of the project is accomplished a small celebration is
a good way of saying 'well done' to the crew or team
and a review of what went well and what can be improved
helps to maintain good relationships. In this way progress
is monitored and you can measure performance.
At
work, build measurable stages into work systems and
projects, then when you reach that stage, review what
has happened - what went well, what went less well and
how might you improve in future? Take the chance to
recognise those who performed brilliantly and provide
extra support and encouragement to those who need to
do better.
My
overall message to people in the workplace or on expeditions
is that we all perform better if we work together; and
we all produce more if we are motivated and have a clear
idea of what we are aiming to achieve. We are created
to live and work alongside each other, so we need to
concentrate always on how we can do this better.
©Rona
Cant, the BIG Question
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